PERFORMANCE PLEDGE
We, the officials and employees of the Cooperative Development Authority, in the spirit of public service, affirm our sworn duties to serve the citizenry with utmost responsibility, integrity, loyalty, efficiency, act with patriotism and justice and lead modest lives.
Specifically, we pledge to:
Serve you promptly, efficiently and effectively with due courtesy, by authorized personnel with proper identification, Mondays-Fridays with no noon break;
Observe set service standards with written explanation for any delay in the frontline services;
Provide comfortable waiting areas and frontline personnel to attend immediately to clients' queries;
Provide a feedback system to assess the quality of service rendered and make improvements, if necessary; and
Respond to complaints about our services at the soonest possible time.
These, we pledge, with the goal of improving service delivery in the name of transparency, accountability and quality service.
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REGISTRATION OF A PRIMARY COOPERATIVE
Number |
Client Step |
Office/Person Responsible |
Processing Time |
Location of Office |
Step 1 |
Proceed to the Registration Section and inform the CDS about your intention to organize a Cooperative. CDS gives applicant registration forms and checklist of other requirements |
Cooperative Dvelopment Specialist (CDS) |
10 minutes |
Regional Office |
Step 2 |
Apply for name verification and reservation |
Cooperative Development Specialist (CDS) |
10 minutes |
Regional Office |
Step 3 |
Pay reservation fee at CDA Cashier |
CDA Cashier |
10 minutes |
Regional Office |
Step 4 |
Submit accomplished registration forms and other documents |
CDS II and Sr.CDS |
2 hrs. from receipt of complete and accurate registration papers for Express Lane and/or if using Model Articles & By-Laws (ACBL). 8hrs. if ACBL was prepared entirely by applicant |
Regional Office |
Step 5 |
Pay registration fee at CDA Cashier |
CDA Cashier |
5 minutes |
Regional Office |
Step 6 |
Submit duplicate copy of Order of Payments and present Official Receipt to CDS |
Cooperative Development Specialist (CDS) |
1 minute |
Regional Office |
Step 7 |
Receives Certificate of Registration |
Cooperative Development Specialist (CDS) |
5 minutes |
Regional Office |
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REGISTRATION OF TERTIARY FEDERATIONS, UNIONS, AND SPECIAL TYPES OF COOPERATIVES
Number |
Client Step |
Office/Person Responsible |
Processing Time |
Location of Office |
Step 1 |
Proceed to the Registration Division and inform the CDS about your intention to organize a Cooperative. CDS gives applicant registration forms and checklist of other requirements |
Cooperative Dvelopment Specialist (CDS) |
10 minutes |
Regional Office |
Step 2 |
Apply for name verification and reservation |
Cooperative Development Specialist (CDS) |
30 minutes |
Regional Office |
Step 3 |
Pay reservation fee at CDA Cashier |
CDA Cashier |
10 minutes (assumption is that Cashier is stationed at CDA Cubao) |
Regional Office |
Step 4 |
Submit accomplished registration forms and other documents |
CDS II and Sr.CDS |
2 hrs. from receipt of complete and accurate registration papers if using Model Articles & By-Laws (ACBL). 8hrs. if ACBL was prepared entirely by applicant |
Regional Office |
Step 5 |
Pay registration fee at CDA Cashier |
CDA Cashier |
5 minutes |
Regional Office |
Step 6 |
Submit duplicate copy of Order of Payments and present Official Receipt to CDS |
Cooperative Development Specialist (CDS) |
1 minute |
Regional Office |
Step 7 |
Receives Certificate of Registration |
Clerk or Releasing Staff |
5 minutes |
Regional Office |
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REGISTRATION OF AMENDMENTS TO
ARTICLES OF COOPERATION AND BY-LAWS (ACBL)
Number |
Client Step |
Office/Person Responsible |
Processing Time |
Location of Office |
Step 1 |
Proceed to the Registration Section/Division and inform the CDS about your intention to amend your Cooperative's ACBL. |
Cooperative Dvelopment Specialist (CDS) |
10 minutes |
Regional Office |
Step 2 |
Submit ACBL with proposed amendments and other required documents. |
Cooperative Development Specialist (CDS) |
2 hrs |
Regional Office |
Step 3 |
Pay amendment fee at CDA Cashier |
CDA Cashier |
10 minutes |
Regional Office |
Step 4 |
Submit duplicate copy of Order of Payments and present Official Receipt to CDS |
CDS II |
5 minutes |
Regional Office |
Step 5 |
Receives Certificate of Registration of Amendments to ACBL |
CDS |
5 minutes |
Regional Office |
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FEEDBACK AND REDRESS MECHANISMS:
Please let us know we have served you by doing any of the following:
- Accomplishment our Feedback Form available in the different units of the CDA and put it in the drop box at the CDA Lobby.
- Send your feedback through email at cda_oc@yahoo.com.
- Call the Office of the Chairperson at 721-5325/721-2324 or the Office of the Executive Director at 721-5323/725-6450.
- Talk to our Officer of the Day positioned at the CDA Lobby.
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